JOB PURPOSE (Describe in a sentence WHY the position exists.)

The Charter Sales Coordinator is responsible for supporting the charter sales process by handling client enquiries, preparing charter quotations, coordinating aircraft availability and operational requirements, and ensuring timely follow-up of charter requests. The role involves close coordination with clients and internal departments to support the smooth execution of charter flights while maintaining a high level of customer service.

KEY ACCOUNTABILITIES (Minimum 6) – Functional competencies

•    Handle incoming charter enquiries from direct clients, brokers, and corporate customers and ensure timely responses. 
•    Prepare competitive charter quotations based on aircraft availability, routing, operational requirements, and applicable costs. 
•    Follow up on quotations and potential sales opportunities to support conversion into confirmed bookings. 
•    Develop and maintain positive relationships with existing and prospective charter clients and brokers. 
•    Support the acquisition of new clients and contribute to the growth of the company's charter business. 
•    Assist with commercial negotiations and charter arrangements under the guidance of senior team members. 
•    Coordinate with Flight Operations, OCC, Crew, Finance, and other relevant departments to confirm aircraft availability and operational feasibility. 
•    Manage confirmed charter bookings and ensure all relevant flight and client requirements are communicated accurately to the departments concerned. 
•    Maintain accurate records of enquiries, quotations, bookings, client details, and sales activities in the relevant systems/CRM. 
•    Monitor charter market activity, aircraft availability, and pricing to maintain awareness of market conditions. 
•    Provide timely follow-up and support to clients throughout the booking and flight process. 
•    Contribute towards departmental sales targets and overall charter revenue objectives. 
 

Minimum qualifications (if applicable)
•    Diploma or equivalent qualification, preferably in Business Administration, Sales & Marketing, Aviation, or a related field.

Minimum experience (if applicable)

•    Previous sales experience, along with a background in the aviation industry, is required.

Skillset (job specific technical & system skills if applicable)

•    Good sales and customer relationship management skills. 
•    Strong communication and interpersonal skills. 
•    Good negotiation and commercial awareness. 
•    Ability to prepare accurate and competitive charter quotations. 
•    Basic understanding of aircraft types, charter operations, routing, and pricing. 
•    Strong organizational and follow-up skills. 
•    Ability to manage multiple enquiries and priorities within a fast-paced environment. 
•    Strong attention to detail and accuracy. 
•    Ability to work effectively with both clients and internal operational teams. 
•    Proficiency in Microsoft Office applications and familiarity with CRM or charter sales systems would be an advantage. 
•    Flexibility to support urgent and short-notice charter requirements when required. Ability to work independently and as part of a cross-functional team. 
•    Flexibility to respond to urgent charter enquiries outside normal working hours when required.
 

Internal Relationships

• All department

External Relationships

• Aviation authorities

Financial Authority

• As per the DOA

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