JOB PURPOSE (Describe in a sentence WHY the position exists.)

The Senior Charter Sales is responsible for driving charter revenue through the development and management of client relationships, identifying new business opportunities, preparing competitive charter proposals, and managing the end-to-end charter sales process. The role involves coordinating with internal departments to ensure aircraft availability, competitive pricing, operational feasibility, and a high level of customer service.

KEY ACCOUNTABILITIES (Minimum 6) – Functional competencies

•    Generate new charter business and develop long-term relationships with direct clients, charter brokers, corporate accounts, and other potential customers. 
•    Manage charter enquiries from initial request through quotation, negotiation, confirmation, and post-flight follow-up.
•    Prepare accurate and competitive charter quotations based on aircraft availability, routing, operational requirements, and associated costs. 
•    Negotiate charter rates and commercial terms while maintaining profitability and achieving revenue targets. 
•    Maintain and develop relationships with existing clients to encourage repeat business and increase customer retention. 
•    Proactively identify new business opportunities and expand the company's charter client portfolio. 
•    Coordinate closely with Flight Operations, OCC, Crew, Finance, and other relevant departments to ensure the operational feasibility and smooth execution of confirmed charter flights. 
•    Monitor market trends, competitor activity, aircraft availability, and charter pricing to support competitive commercial decisions. 
•    Maintain accurate records of enquiries, quotations, confirmed bookings, client information, and sales activities in the relevant systems/CRM. 
•    Follow up on quotations and enquiries in a timely manner to maximise conversion opportunities. 
•    Support the achievement of individual and departmental sales and revenue targets. 
•    Represent the company professionally at client meetings, networking events, exhibitions, and other industry events as required. 
 

Minimum qualifications (if applicable)

•    Diploma or equivalent qualification, preferably in Business Administration, Sales & Marketing, Aviation, or a related field.
•    Good understanding of the private aviation and aircraft charter industry.
 

Minimum experience (if applicable)

•    Minimum 2 years of experience in charter sales, aviation sales, business development, or a related commercial role within the aviation industry.
•    Proven experience in managing charter clients, preparing quotations, negotiating commercial terms, and closing charter sales. 
•    Established network within the private aviation/charter industry would be an advantage.
 

Skillset (job specific technical & system skills if applicable)

•    Strong sales, negotiation, and business development skills. 
•    Strong understanding of private jet charter operations, aircraft types, routing, and charter pricing. 
•    Excellent communication and client relationship management skills. 
•    Strong commercial awareness with the ability to maximize revenue and profitability. 
•    Ability to prepare accurate and competitive charter quotations. 
•    Ability to manage multiple enquiries and priorities in a fast-paced and time-sensitive environment. 
•    Strong attention to detail and follow-up skills. 
•    Proficiency in CRM, charter sales platforms, and Microsoft Office applications. 
•    Ability to work independently and as part of a cross-functional team. 
•    Flexibility to respond to urgent charter enquiries outside normal working hours when required.
 

Internal Relationships

• All department

External Relationships

• Aviation authorities

Financial Authority

• As per the DOA

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